IT Facility Management Services in Kolkata

A single in-house IT person is a single point of failure — when they take leave, resign or hit a problem outside their experience, the business stops. Our facility management model places a dedicated engineer at your premises full-time or part-time, backed by our wider team for specialist escalation and covered during any absence.

You get continuity, a broader skill base and no recruitment cycle when somebody leaves.

Requests come in by phone, email or portal and become tracked tickets with priority, ownership and resolution time recorded. Nothing gets lost in a WhatsApp thread.

The reporting that comes out of this is often the most valuable part: ticket volume by category, recurring faults, resolution times against SLA and the systems generating the most support load. That is the evidence you need to justify replacing the ageing hardware quietly costing you hours every week.

We maintain a live inventory of every device — specification, location, user, warranty status and age — plus a software licence register that keeps you compliant and stops you paying for subscriptions nobody uses.

We also take over vendor coordination: chasing your ISP about the leased line, escalating hardware warranty claims and managing the software renewals. Your staff stop losing afternoons to hold music.

New joiners get a configured machine, accounts and access on day one. Leavers have access revoked immediately across every system and their device recovered and wiped — a step that is skipped remarkably often and creates serious exposure.

Alongside that we run patch compliance, endpoint protection, backup verification and periodic user security awareness sessions.