IT Annual Maintenance Contract (AMC) in Kolkata

Non-comprehensive AMC covers labour, diagnostics, preventive visits and unlimited support calls; replacement parts are billed at cost when needed. Comprehensive AMC includes parts as well, giving you a single fixed annual figure with no surprises.

Both options are quoted with the inclusions, exclusions and response times written into the contract. Vague AMC terms are how disputes start, so ours are specific.

Reactive-only support means you are always paying for a problem that has already cost you working hours. Our contracts include scheduled preventive visits: physical cleaning of systems and server rooms, thermal checks, disk health and SMART monitoring, backup verification, OS and security patching, antivirus review, UPS battery testing and network equipment inspection.

Failing disks, dying UPS batteries and overheating servers announce themselves well in advance if somebody is looking. We look.

Every contract carries defined SLAs by severity. A server or network outage stopping the business gets immediate remote response and on-site attendance within hours. A single desktop fault is handled same working day. Routine requests are scheduled.

You get a named engineer familiar with your environment rather than explaining your setup from scratch to whoever answers, plus a ticketing system where you can see the status of every open issue.

We cover desktops, laptops, printers, servers, storage, network equipment, firewalls, WiFi, CCTV and access control under a single AMC. That means one number to call and no vendor arguing that the fault belongs to somebody else — which is, in practice, the main thing clients tell us they were buying.